At Adam & Eco in addition to providing great products, we also want to provide a great service. So please have a read of the below to make sure you are happy, but if you are not and you think there is something we could do better for you then please let us know.
Returns
In line with current UK Consumer Contracts Regulations we will allow you to return an unwanted item, however it should be in its original condition and in saleable condition. You will be responsible for the return postage costs. We will need to see proof of postage should this apply.
Refunds (if applicable)
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at life@adamandeco.com.
Sale items (if applicable)
In line with UK Consumer Contracts Regulations we will allow you to return an unwanted sale item, however you will be responsible for the postage costs. Please ensure the item is in saleable condition and its original packaging.
Exchanges (if applicable)
We only replace items if they are defective or damaged due to shipping issues. If you need to exchange it for the same item, send us an email at life@adamandeco.com and send your item to: Unit K7, Kirkgate Market, Vicar Lane, Leeds, LS2 7HY
Shipping
To return your product, you should mail your product to: Unit K7, Kirkgate Market, Vicar Lane, Leeds, LS2 7HY.
You will be responsible for paying for your own shipping costs for returning your item unless it is faulty. In which case we need you to provide evidence of your shipping costs so these can be refunded along with the item cost.
Shipping costs are non-refundable if we agree a refund when your item is not faulty.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an expensive item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you do have any further queries please do not hesitate to contact our store using whichever method you find easiest.